Customer Service

At PartyDabba, Our aim is to make shopping for your party as fun as the party itself. You are the most important person in our business and shopping online should be equally easy, fun and exciting. Please feel free to write in to us for any reason at all. Any feedback, testimonials, suggestions, criticism and of course compliments / appreciation that we receive from you will help us to improve our services. We take pride in our work at PartyDabba and hearing from our clients makes the job all the more fulfilling. Our customer service section will help you answer any and all of your questions.

  1. Feedback (response time within 24-48 hours):
    Drop your email straight to info@partydabba.com.

  2. Customer support by phone:
    Call on : +91-9176515031 Please call between 9:30 am to 6.30 pm (India time), Monday to Saturday.

  3. Customer Support by WhatsApp
    You can choose to WhatsApp us by saving our number +91-9176515031. This is for both general queries & other order related queries.
    Please WhatsApp us between 09:30 am to 6.30 pm (India time), Monday to Saturday

  4. Customer support by email:
    Send your emails at info@partydabba.com; and we will respond within 24-48 hours. Do mention your Order Number in the subject line of your email
    For urgent contact please do not hesitate to call us / mention urgent in the subject line.

We will be happy to post your testimonials and photographs on our site in the testimonials and photo collage section / our blog / our social media initiatives. Please do not contribute any private, IPR protected or abusive content.

Other Terms
Please remit all funds in Indian Rupees. A Rs.500 fee will be applied to returned cheques.
Only unused items with unbroken seals and packaging may be returned. We will credit your original method of payment, excluding delivery charges. Products that have been custom printed, specially cut or assembled are not returnable. Health regulations prohibit the return of hats, tiaras, temporary tattoos or any apparel that has been worn.


Shortages / Damages
Please unpack all cartons upon receipt and inspect all contents. Verify the quantities shipped and communicate shortages or damages to Customer Service immediately on receipt. All complaints need to be registered within 24hrs of receipt.


Quantity Increase
Unless notification of quantity increase is received before work has begun on your personalized order, the increase will be considered a separate order and must conform to minimum price and quantity requirements.


Pricing
Creative Ladder strives to provide accurate product and pricing information. pricing or typographical errors may occur; therefore, Creative Ladder cannot confirm the price of an item until after the order has been placed. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Creative Ladder has the right, at its sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is incorrectly priced, Creative Ladder may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.


Color Matches
We make every effort to coordinate colors, but it is impossible to match exact colors in all materials. If a precise match is a must, some samples are available upon request for a price